InterpersonalSkills

Interpersonal Skills (Click to return to Training page)

How many times has poor interpersonal skills damaged your organization in terms
of lost business, impaired customer relationships and lack of coordination of
internal processes?

This interpersonal skills training pack delivers key concepts and techniques that
maximize staff interpersonal skills to develop and maintain competitive advantage.

Product Description
Within this Training Pack participants will learn about:
•        Introduction to Interpersonal Skills.
               - Working Together
               - Technical and Emotional Competence
               - Traditional Assets
               - Emotional Capital
               - Knowledge Capital
•        Behavioral Types
               - The Role of Behavior
•        Push Styles
               - Aggression
               - Asscertion
               - Persuasion
•        Pull And Moving-Away Styles
               - Questioning
               - Listening
               - Exploring
               - Building on Common Ground)
•        Emotional Intelligence
               - Emotion and The Organization
               - Personal and Social Competencies
               - Postive and Negative Thinking

Interpersonal Skills Training Pack Contains

- Training Slides (customized for your organization - add logos, examples etc.)

- 34 Page Comprehensive Participant Manual (again, can be customized)

- Highly Practical And Easy To Use Exercises

Interpersonal Skills